Estimates and prices
The number the website produces is an estimate. It is not an offer, and neither of us is bound by it.
After we have seen your photos we send a fixed price by email. That price is what you pay, provided the home is broadly as described. If we underestimated the job, that is our problem and we absorb it.
If what we find is materially different from what was described — a second bathroom that was not mentioned, or a move-out unit that is still full of furniture — we will tell you before starting and either agree a new price or reschedule. We will not do the work and then present a bigger bill.
Booking a visit
A visit is booked when you reply to our email agreeing to the price and the date. Nothing you do on this website books anything by itself.
Changing or cancelling
- More than 24 hours ahead: change or cancel by email, no charge, no questions.
- Less than 24 hours ahead: tell us anyway. We would rather know late than not at all.
- If we cannot get in — no access arranged, nobody home, code does not work — we will wait a short while, try to reach you, and if we still cannot start, the visit counts as used.
- If we have to cancel, you owe nothing and we will offer the next date we have.
There is no contract and no minimum number of visits on a recurring plan. The recurring discount applies to the visits you take.
The re-clean guarantee
If something in the agreed scope was missed or badly done, tell us within 24 hours of the visit and we return and redo it at no charge. You do not need to argue the case.
This covers redoing the work. It is not a refund policy and it does not cover things that were never in scope — the services page sets out what is included.
Access, keys and codes
You are responsible for arranging access. Tell us the method when you book; send the actual code only once the date is agreed, and change it afterwards if you would rather.
We will not share your access details with anyone, and we do not keep them once you stop being a client. See the privacy page.
Your home during a visit
- Put away anything genuinely irreplaceable before we arrive. We are careful, but a fragile object on a surface that needs dusting is a risk that does not need taking.
- Tell us about surfaces that need specific handling — unsealed stone, waxed wood, an old finish. We will follow what you tell us.
- If something is broken during a visit, we will tell you the same day rather than hope it goes unnoticed, and we will sort it out with you directly.
- Pets are welcome to be home. If an animal is anxious around strangers, it is easier on everyone if it is shut in one room.
Work we decline
We do not take on exterior windows above the ground floor, carpet shampooing or steam cleaning, hoarding or biohazard cleanup, pest-related cleanup, anything requiring more than a two-step ladder, or mould remediation. We will say so rather than attempt it.
We may also decline a booking if a home is unsafe to work in.
Paying
After the visit, by e-transfer or card. The receipt comes by email and shows HST broken out. Tax is included in the price you were quoted, so the invoice total and the quoted price are the same figure.
Complaints
Email hello@bunnycleaning.ca. Our team will review your feedback and help resolve it.
Last updated 10 September 2026. These terms are governed by the law of Ontario. Bunny Cleaning is not yet an incorporated entity; this page will be updated with the legal operating name once that is settled.